And even if it refuses to do that, because of how these products work and the fact that they can be tied to a Google account, it's within the company's power to contact the majority of affected customers directly with options now that the performance of their purchased devices had been degraded. The fact of the matter is that Google could agree to license Sonos's patents at any point in time, restoring the originally described functionality. In one of the worst examples above, not being able to connect your Chromecast to Wi-Fi because you’re unfortunate enough to be using a Pixel phone, is pretty inexcusable. I know that for some of our readers, these might seem like niche problems, but losing functionality you paid for with little to no direct notice isn’t reasonable in any circumstance. We've asked Google to confirm if it's contacted customers directly regarding the changes at all, but the company did not immediately respond. So far as I can tell, these posts constitute all communication Google has made with its customers regarding these issues - I know I haven't received any direct emails regarding lost functionality, even though Google has my contact information and knows that I use features like grouped speakers. I've reached out to Google to see if the company has a complete list of lost or degraded features, but the company only directed me to the two times it pointed out many of these changes in its forums. Hang tight, we are working to get your Sonos speakers back up and running in SmartThings ASAP.Google has acknowledged some of these issues, while others have surfaced simply due to customer complaints.
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